Abstract
Any dispute arising within organizations, for personal reasons, interpersonal or derived from the structure and culture of the organization itself, are the source of great human and economic losses, which may even lead to the closure of many companies. This study aimed to design a training program inconflict resolution and mediation business. The purpose of the program was to evaluate the relationship between the training received by managers and managers of organizations inconflict resolution skills and business mediation, and decreased bullying and role conflict. The design used for the realization of the research was a pretest-intervention-posttest with a control group. The sample included 143 subjects, 92 experimental and 51 control. To measure change two instruments were applied before and after training. The program consisted of two intervention sessions of five hours. The parametric test results suggested a positive impact of the intervention, reducing ambiguity,role conflict and mobbing in business, becoming a tool mediation in mobbing prevention, to consider in the design of protocols for prevention of mobbing.
Audience Take Away: Management Health, WomanĀ“s Health, Mental and behavior Health
- ItĀ“s for everybody